See how your reviews stack up against your competitors — ratings, sentiment, and what's really driving your 1-stars — turned into CX actions.
What it does
The Reputation & Reviews Intelligence agent turns the online reviews your brand and your competitors receive into a clear, benchmarked readout — what customers actually rate, praise and complain about, and the next move for your CX programme.
It reads the live review signal (ratings, volume, how often each brand replies to complaints) and a deeper recent-review sample (sentiment, themes, the 1-star drivers and real customer verbatims), then turns it into owner-tagged actions.
What you'll get
Your rating, sentiment and response-rate versus your rivals
Your themes split into praise vs complaints
The named drivers behind your 1-star reviews, with real customer verbatims
A prioritised set of CX actions
A downloadable presentation
How to run it
Step 1: Open the agent
Find Reputation & Reviews Intelligence in the Agent Library and select your brand.
Step 2: Confirm your competitors and run
Confirm your competitor set and click Run Agent. Choose Express for a fast, full readout, or Structured to go step by step.
💡 Tip: Start with the named 1-star drivers — they're usually the fastest, highest-impact CX fixes.
What's next?
Pair it with Competitor Email Intelligence for the full competitive picture.